Cash Genie is undertaking a redress programme for unfair past business practices. Prior to the liquidation, Cash Genie made every effort to contact all affected customers to enable redress to be paid. For further information, please click here.

Those customers who have not yet claimed the redress due to them need to contact us immediately to ensure that their redress can be paid by the Liquidators.

Privacy Policy


This Privacy Policy explains how we use your information

Ariste Holding Limited trading as Cash Genie is registered as the data controller under the Data Protection Act 1998, with Data Protection Licence Number Z195632X. Therefore, Cash Genie decides the purposes for which your information will be used and the way in which it will be processed.

Cash Genie is registered in England and Wales with Company Registration Number 07005622 and has as Registered Office Address, Abbotsgate House, Hollow Road, Bury St Edmunds, Suffolk IP32 7FA, and trading address of 2 Reavell Place, Ipswich, Suffolk, IP2 OET. Cash Genie is authorised and regulated by the Financial Conduct Authority for Consumer Credit Activities with registration number 0630949.

Steven Law and Nigel Millar of RSM Restructuring Advisory LLP were appointed Joint Liquidators of the Company on 5 January 2016.

'Your Information' includes any information about you which we hold now or at any time in the future, this includes:

  • Information you submit on our website(s).
  • Information you provide to us when you contact us with a request or query.
  • Information that we gather from third parties, for example: credit reference agencies or debt management companies.

How do we use your information?


We will use your Information in order to:

  • process your payment details (including sharing that information with a third party payment processor);
  • for statistical analysis in order to assist and develop our customer relationships;
  • debt recovery and tracing if you fail to repay sums when due;

Who do we share your information with?


We share your Information with other organisations for the following purposes:

  • We provide your Information to credit reference agencies to carry out credit checks, which will leave a search footprint on your credit file. We also provide information about your payment record to credit reference agencies to update your credit file (see below for more information about how credit reference agencies use your information);
  • We may share your Information with fraud prevention organisations (see below for more information about use of your Information for fraud prevention purposes);
  • We may pass your Information to debt collection agencies in order to recover any amounts that become due under your loan agreement(s) with us;
  • We may share your Information with our sub contractors or other organisations that we have a working relationship with in order to provide services to you;
  • We will share your Information with our regulator(s), government or judicial bodies as required or permitted by any applicable law;
  • We may share your Information with any third party who purchases the whole or part of our business (or who is considering purchasing our business) or who purchases your debt from us (or who is considering purchasing your debt from us);
  • We may also share your Information with third parties not listed above where you have given your consent or where we are required or permitted to do so by any applicable law. We may in certain circumstances transfer your personal information to countries outside of the European Economic Area (EEA), where data protection safeguards may not be as high as they are in the UK. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. If this occurs we will ensure that adequate procedures are put into place to protect your personal information.

Credit decisions and the prevention of fraud and money laundering


We may use credit reference and fraud prevention agencies to help us make decisions. A short guide to what we do and how both we and credit reference and fraud prevention agencies will use your information is set out below.

  1. When you apply to us to receive a loan, we will check the following records about you and others (see 2 below)
    • Our own records;
    • Records at Credit Reference Agencies (CRAs). When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders. CRAs supply to us both public information (including information from the electoral register) and shared credit and fraud prevention information.

    We will make use of the information received as a result of these checks in order to assess your application for credit, verify your identity and to prevent and detect crime and money laundering. We may also make periodic searches at CRAs to manage your account with us.

  2. Information on applications will be sent to CRAs and will be recorded by them. Where you borrow from us, we will give details of your accounts and how you manage it/them to CRAs. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs to perform similar checks and to trace your whereabouts and recover debts that you owe. Records remain on file for 6 years after they are closed, whether settled by you or defaulted.
  3. If you give us false or inaccurate information and we suspect identity fraud we will record this and may also pass this information to other organisations involved in crime and fraud prevention.
  4. If you have borrowed from us and do not make payments that you owe us, we may pass your details to third party totrace your whereabouts by using and recover debts.
  5. We and other organisations may access and use information recorded by fraud prevention agencies from other countries.

How to find out more about how credit reference agencies use your Information?


In this Privacy Policy we provide an overview of how your information may be used by credit reference agencies. If you would like full details of how your data may be used email us at customersupport@cashgenie.co.uk

You can contact the CRAs currently operating in the UK in order to check the information that they hold about you. The information they hold may not be the same so it is worth contacting them all. They will charge you a small statutory fee. We use the following credit reference agencies:

  • Call Credit, Consumer Services Team, PO Box 491, Leeds, LS3 1WZ or call 0870 060 1414
  • Teletrack UK Limited, 2 St. John's Street, Colchester, Essex, CO2 7AA

Please contact us at customersupport@cashgenie.co.uk if you want to receive details of the fraud prevention agencies that we use.

Call Recordings


When we contact you by telephone or if you call us, calls may be recorded for training and fraud prevention purposes.

Your Rights


Where you have agreed that we may do so, we may contact you by phone, fax, post, email or SMS to tell you about our services, products, offers, events and promotions. We may also share your information with third parties to enable them to contact you to tell you about their products and services.

You have the right to opt out of us contacting you for marketing purposes or sharing information about you with other companies for marketing purposes by contacting us by post at Cash Genie, 2 Reavell Place, Ipswich, Suffolk, IP2 0ET or by emailing us at, customersupport@cashgenie.co.uk or telephone 0845 956 9848 and informing us of this decision.

You also have the right to access your Information and request details of the third parties with whom we have shared your information by contacting us in writing at Cash Genie, 2 Reavell Place, Ipswich, Suffolk, IP2 0ET. If you make a data access request, then we shall charge a fee of £10 for that.

You may correct errors in your information or request that we remove information about you from our records by sending us a request detailing your request to the address above. In most cases we will comply promptly with your request and let you know when we have done so. However, sometimes we will not be obliged to comply with your request. If this is the case we will inform you of our decision and the reasons for that decision.

To protect your privacy and the security of your Information, we may take reasonable steps to verify your identity before we act on any request which you may make in respect of your Information.

How we use cookies


A 'cookie' is a small piece of information that is stored on the browser of your computer's hard drive. Most websites use cookies to improve the way the website works and to provide information to website operators about the use of the website. We use cookies to allow you to use and navigate our site, to collect information about how visitors use our site and to enable us to improve the site. Most web browsers allow you to manage and block the use of cookies by changing your browser settings. If you choose not to accept cookies on our site this may affect the quality of your visit to our site. For more information on cookies (including how to switch them off) please visit www.allaboutcookies.org